Having Difficult Conversations
Building Psychological Safety in Teams
whether around performance,
Team performance depends on colleagues feeling safe to be open about ideas, concerns and mistakes without fear of negative reactions. This is called psychological safety, and it depends on the behaviours of leaders and teammates – we often create a lack of safety through our unintentional actions, but can learn to optimise it through intentional action.
conflict, change
These conversations can be easy to avoid or put off, particularly when emotions are involved. But when difficult issues aren’t addressed effectively, they can lead to misunderstanding, frustration, damaged relationships and a loss of trust.
Having the confidence and skills to approach challenging conversations well can make a real difference to individuals, teams and the wider organisation.
What We Deliver
We help leaders and teams:
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What We Deliver
- Understand how a person’s experiences of the world affect behaviour, emotion and communication We help people understand what can happen during difficult conversations and develop practical skills to approach them with confidence, clarity and compassion.
- Build environments that lead to safety, trust, choice, collaboration and empowerment.Participants learn how to prepare for challenging conversations, communicate clearly, listen well and respond effectively when emotions or difficulties arise.
What you Gain
What You Gain
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Greater confidence in approaching difficult conversations
- Increased innovation, openness and creativity Practical tools for clearer, more constructive communication
- Reduced conflict, grievances and attrition Skills to navigate tension and emotion effectively
- Better focus, engagement and wellbeing Stronger working relationships and greater trust
Why it matters to your business
What We DeliverCreating trust in your team empowers everyone to bring their best contribution – improving your performance and overall success
We help people understand what can happen during difficult conversations and develop practical skills to approach them with confidence, clarity and compassion.
What You Gain
Practical tools for clearer, more constructive communication
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We offer flexible delivery options depending on your needs. Sessions can be delivered online, at your workplace, or in our Shore Psychology space.
Why it matters to your organisation- 60-90 minute workshops Better conversations- Stronger relationships- Healthier Teams
- Half-day and full-day training
- Individual executive coaching or consultancy
- Group coaching (up to 8 people)
- Team-wide coaching sessionsView all our Courses
Pricing varies depending on format and scope — we’re always happy to shape something that works for you.
